Delta Dental of Missouri
  • 26-Aug-2017 to 25-Oct-2017 (CST)
  • Customer Service
  • St Louis, MO, USA
  • Full Time

Health, Dental, Vision, Life, 401(k), Holidays, PTO, Tuition

Please use the link provided to apply for this position.


Delta Dental of Missouri is seeking a Customer Service Representative in St. Louis, Missouri. The Customer Service Representative (CSR) will provide assistance to dental offices, subscribers and group contacts via written and verbal communication. This role investigates and resolves problems and communicates benefit information as requested'taking whatever steps necessary to resolve inquiry.



  • Responds to customer inquiries (written, verbal and electronic) regarding benefits, participating doctors and eligibility.
  • Analyze claim problems and take appropriate action to ensure that the proper claim payment is made. Provide necessary follow-up and initiate correspondence.
  • Keep informed of benefit changes, new group enrollment and group terminations.
  • Actively seek refunds (collection) where necessary.



  • High school diploma required. Ability to operate PC and calculator to compute claim benefits. Ability to data-enter information via PC keyboard.
  • Two years of call center, dental industry and/or insurance experience required. Must have comprehensive understanding of various screens and transactions utilized in claims processing, eligibility functions, benefit programs and provider information; including a thorough understanding of dental procedures and benefit determination.
  • Effective communication skills, both written and verbal are required. Constant communication with the public and internal departments. Speaking voice must be clear and articulate.
  • Proven subscription to the company's core values of integrity, trust and respect, innovation, stewardship, excellence and celebration.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands and arms to handle, feel, reach and operate a computer.

Delta Dental of Missouri
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